Refund policy

Last updated: 14 September 2026

Change of mind returns

We want you to be happy with your purchase. If you simply change your mind, you can return most items within 30 days of delivery for a refund, provided the item is unused, unworn, undamaged, and in its original packaging with tags attached. You are responsible for the cost of return shipping unless the item is faulty or we sent the wrong item.

The following items cannot be returned for change of mind: items marked as final sale, and items that have been worn, washed, or damaged after delivery.

Faulty, damaged, or incorrect items

If an item arrives faulty, damaged, or different from what you ordered, contact us at info@mariaraglan.com within 14 days of delivery with your order number and photos of the issue. We will arrange a free return and, at your choice, a replacement or full refund, including original shipping costs where relevant.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes these rights.

How to start a return

1. Email info@mariaraglan.com with your order number and the reason for return.
2. We will confirm eligibility and send you return instructions.
3. Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-10 business days.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We can only cancel orders that have not yet been shipped by our fulfilment partner.

Contact

For any question about a return or refund, email info@mariaraglan.com.