👗Up to 50% off selected dresses — the price you see is the price you pay 👠Buy a dress, get 40% off a pair of shoes 🚚Free tracked shipping to NZ over NZ$160 ↩️30 days to change your mind
HomeContact

Shipping policy

Last updated: 17 September 2026

Where we ship

We ship to addresses in New Zealand. If your country isn't offered at checkout, we can't deliver there at the moment.

Where orders ship from

Maria Raglan is based in Portugal. Your order is sent to you from overseas by our fulfilment partners, which is why delivery takes longer than from a local store.

Shipping cost

  • Free tracked shipping when the items in your order add up to NZ$160 or more.
  • Below NZ$160: NZ$32.95 tracked shipping per order.

The NZ$160 is counted on the price you pay for the items in your order. The shipping cost is shown at checkout before you pay. There are no other fees added at checkout.

Delivery times

  • Processing: orders are dispatched within 1–3 business days. Orders placed on a weekend or public holiday are processed on the next business day.
  • Delivery: parcels usually arrive 7–14 business days after dispatch.
  • Total: expect your order 8–17 business days after you place it.

These are estimates. Customs checks or courier delays can occasionally make delivery slower. If your order is going to take much longer than this, we'll contact you, and you can cancel it for a full refund.

Tracking

Every order ships with tracking. When your order is dispatched we email you the tracking details.

Customs, duty and GST

For orders under NZ$1,000, New Zealand Customs does not normally collect duty or GST at the border. Orders of NZ$1,000 or more may be charged duty, GST and border fees on arrival, which the customer pays. We can't predict the exact amount, because it depends on the order and on New Zealand Customs rules.

Late or lost parcels

If your order hasn't arrived by the end of the estimated delivery time, email info@mariaraglan.com with your order number and we'll trace it with the courier.

Delivery address

Please check your address at checkout. If a parcel is delayed or lost because the address was wrong or incomplete, we'll still help you try to recover it.

Your rights under New Zealand law

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Contact

Questions about delivery? Email info@mariaraglan.com. We reply within 2 business days.